1. Introduction

Welcome to NestCraft Living. These Terms & Conditions govern your access to and use of our website, including browsing, purchasing products, and using the services offered through it.

NestCraft Living is a Jaipur-based brand offering furniture, home decor, handcrafted products, traditional handicrafts, and Jaipur Blue Pottery. By accessing our website or placing an order, you agree to these terms and the policies referenced below. If you do not agree, please discontinue using the website.

2. Eligibility to Use the Website

You must be legally capable of entering into a binding contract under applicable Indian law to make purchases through our website. If you are not legally competent to enter into a contract, you may use the website only through a parent, legal guardian, or other authorised person where permitted by law.

You agree to provide accurate, current, and complete information when creating an account, placing an order, or contacting us.

3. Products and Descriptions

We make reasonable efforts to display accurate product descriptions, photographs, dimensions, materials, colours, and prices. However, actual product appearance may vary slightly due to screen settings, lighting, materials, and manufacturing or finishing processes.

Handcrafted products, including Jaipur Blue Pottery, may have individual variations in colour, pattern, texture, finish, and detailing. Such variations may be inherent to the craft and do not automatically constitute a defect.

Material inaccuracies, significant discrepancies from a product's description, defects, or incorrect products will be addressed in accordance with our applicable policies and consumer rights.

4. Pricing and Payments

Product prices and applicable charges will be displayed on the website or communicated before order confirmation. Prices are stated in Indian Rupees (INR) unless otherwise indicated.

• Applicable taxes and shipping charges will be displayed or communicated as required.
• Payments must be completed using the payment methods made available at checkout.
• Cash on Delivery, where offered, is subject to serviceability and the conditions shown at checkout.
• Payment confirmation does not override our obligation to fulfil an accepted order or provide a legally required remedy.

If a pricing or listing error is identified, we will take reasonable steps to contact the customer and resolve the issue in accordance with applicable law. We will not rely on this clause to disregard rights arising from an already binding order.

5. Orders and Order Acceptance

When you place an order, you agree that the information submitted is accurate and that you are authorised to use the selected payment method.

An order acknowledgement confirms receipt of your order request and does not necessarily mean that the order has been accepted. Order acceptance, processing, and dispatch will be communicated through the applicable order process.

If an order cannot be fulfilled due to product unavailability, a material listing error, or another legitimate reason, we will communicate the issue and arrange any refund or other remedy required under applicable law.

6. Order Cancellation

Cancellation requests may be submitted to our customer support team as soon as possible. Requests made before dispatch may be easier to accommodate.

Once an order has been dispatched, cancellation may not be possible through the ordinary cancellation process. Customised, personalised, or made-to-order products may have separately disclosed cancellation conditions. These conditions do not exclude remedies that are required by applicable law.

7. Shipping and Delivery

Delivery estimates depend on the product, destination, availability, order preparation, and logistics partner. Estimated delivery dates are indicative unless a specific delivery commitment has been made.

Customers are responsible for providing a complete delivery address and valid contact details. Please review the delivery information and inspect your shipment promptly after receipt.

For additional information, please review our Shipping Policy. Any delivery delays, damaged shipments, or non-delivery issues will be handled in accordance with applicable policies and consumer law.

8. Returns, Refunds and Replacements

Return, refund, and replacement requests are governed by our Return & Refund Policy, together with any product-specific conditions disclosed before purchase.

Eligible requests may arise from damaged, defective, incorrect, or materially misdescribed products. Customised and made-to-order products may have different change-of-mind return conditions. Nothing in these terms limits a consumer's statutory rights or remedies under applicable law.

9. Customised and Made-to-Order Products

Certain furniture and decor products may be manufactured or finished according to customer-selected dimensions, materials, colours, designs, or other specifications.

Customers should verify all approved specifications before confirming a custom order. Production timelines, pricing, installation arrangements, and cancellation conditions will be communicated where applicable. Customisation does not remove remedies for defects, non-conformity, or other matters covered by applicable law.

10. Intellectual Property

Unless otherwise stated, the website's original content, branding, logos, graphics, text, layout, product photography, and other materials are owned by NestCraft Living or used under appropriate permission or licence.

You may not reproduce, distribute, modify, publish, or commercially exploit protected website content without the required authorisation. Third-party names, trademarks, and intellectual property remain the property of their respective owners.

11. Acceptable Use

You agree not to misuse the website or attempt to interfere with its operation, security, or availability.

• Do not submit fraudulent orders or knowingly provide false information.
• Do not attempt unauthorised access to our systems, accounts, or data.
• Do not upload malicious code or use the website for unlawful purposes.
• Do not infringe the intellectual property or other rights of any person.

12. Privacy and Personal Information

We process personal information as necessary to manage orders, arrange deliveries, respond to enquiries, process payments through applicable providers, and operate our services.

Our collection, use, retention, and disclosure of personal information are governed by our Privacy Policy and applicable data protection laws.

13. Limitation of Liability

We take reasonable steps to maintain accurate website information and reliable services. However, uninterrupted access to the website cannot always be guaranteed.

To the extent permitted by law, NestCraft Living will not be liable for indirect losses arising from circumstances beyond its reasonable control. Nothing in these terms excludes or restricts liability that cannot lawfully be excluded, including applicable consumer rights and remedies for defective, misrepresented, or incorrectly supplied products.

14. Events Beyond Our Control

Performance may be delayed by circumstances beyond our reasonable control, including natural disasters, severe weather, transport interruptions, government restrictions, or widespread operational disruptions. We will make reasonable efforts to communicate significant impacts and fulfil our obligations as soon as practicable. This clause does not remove any mandatory legal obligations.

15. Changes to These Terms

We may update these terms when necessary to reflect changes to our services, business practices, or legal requirements. The revised version will be published on this page with an updated date. Changes will apply as permitted by law and will not retrospectively remove rights attached to an existing order.

16. Governing Law and Disputes

These terms are governed by the laws of India. Disputes will be addressed through the remedies and procedures available under applicable Indian law. Nothing in this section limits a consumer's right to approach a competent consumer commission or other appropriate authority where legally available.

17. Contact Us

If you have questions about these Terms & Conditions, your order, or our policies, please contact our team.

Brand: NestCraft Living

Location: Jaipur, Rajasthan, India

Email: dev.nestcraftliving@gmail.com